Andrew’s Resume

208 N College St Apt 1 Carlisle Pa 17013
I am a Systems Analyst who has the ability to discuss technical issues with people and have them actually understand what I'm trying to say. I'm able to envision the whole picture and I build solutions that not only meet, but exceed the customer's vision. I work the best under pressure without letting the pressure get to me and I always strive to deliver the project on time and within budget. In addition to my systems and analytical work I have over a decade of customer service experience (call center and face-to-face) and IT Help Desk experience. When not on the job, I'm an avid outdoorsman and amateur photographer so you'll likely find me outside with or without a camera when I'm not sitting behind my desk making customer's dreams a reality.
Application Analyst, Managed Services
May 2014 to Present
Geneia | Harrisburg, Pa
  • Creates and implements creative and robust solutions for different business areas using a combination of Microsoft Access, Data Modeling and SAS.
  • Creates and processes reports and data requests from other departments and prepares them in an easy to read format as requested by the customer.
  • Is the Subject Matter Expert for provisioning user accounts in the theon suite of applications, a health care analytics platform created by Geneia.
  • Assists in planning the future growth of the theon platform in relation to provisioning and security.
  • Provides Tier 2 technical support for the theon platform utilizing both Remedy and ServiceNow.
August 2006 to Present
Lorenz Technologies | Carlisle, PA
  • Leads technical meetings with both technical and non-technical clients dealing with their IT infrastructure and web design needs in a professional and confidential manner.
  • Creates and executes business solutions ranging from IT consultation to website designs individually tailored for each client’s specific needs and goals.
Business Analyst, Information Management & Reporting
September 2008 to May 2014
Capital BlueCross | Harrisburg, PA
  • Provides technical and logistical assistance to department managers and acts as a liaison between themselves and the IT department.
  • Creates and implements creative and robust solutions for different business areas using a combination of Microsoft Access, VBA, Crystal Reporting, Data Modeling and SAS.
  • Creates and processes reports and data requests from other departments and prepares them in an easy to read format as requested by the customer.
Business Analyst
October 2004 to September 2008
JFC Staffing Associates
  • I’ve held the following positions during my time with JFC Staffing and JFC Global:
    • October 2004 to December 2004: data entry specialist for Center for Schools and Communities.
    • December 2004 to June 2006: Help Desk Professional for Center for Schools and Communities.
    • October 2006 to September 2008: Business Analyst for Capital BlueCross.
  • Provided computer help desk support by inbound & outbound telephone calls and emailed issues; issues ranged from password questions to Internet connectivity / networking issues to hardware and software failures.
  • Troubleshot and repaired physical computer equipment (printers, routers, computer components) returned from sites.
  • Kept detailed and accurate information on daily activities for monthly reporting which was provided to the state and parent company.
  • Checked Enrollment and disenrollment requests for 100% accuracy that were received from new and current members.
  • Designed, implemented, and maintained a Microsoft Access database which automated the quality control team’s daily activities and reduced the overall paperwork they used on a daily basis.
  • Provided technical and logistical assistance to department managers and acted as a liaison between the Government Programs department and the IT department.
  • Part of the management team and tasked to create on-demand reporting and database solutions for the Enrollment Unit using Access and Crystal Reports.
Additional Work History

Intellimark, Valenti-Mid Atlantic (Part Time), Penn National Gaming, Electronic Data Systems, McDonalds, Hardee’s Food Systems

Red Land High School (11th and 12th grades)
1993 - 1995
General Diploma | Lewisberry
Attended Red Land High School in Lewisberry, Pa for my Junior and Senior years after transferring from Neshaminy High School between my Sophomore and Junior years. I Received a General High School Diploma at the conclusion of my Senior year.
Neshaminy High School (10th Grade)
1992 - 1993
Langhorne, PA
Attended Neshaminy High School in Langhorne, Pa for my Sophomore year then transferred to Red Land High School in Lewisberry, Pa for the final two years.
Capital BlueCross
  • Crystal Reporting
  • Implementing W2k Pro and Server
  • Help Desk 2000
Lorenz Technologies
  • Networking Foundations
  • Introduction PC Hardware
  • PC Repair & Troubleshooting
  • PC Operating Systems
Independent Coursework
  • Hazmat First Responder Awareness
  • Emergency Vehicle Operations
  • Certified Administrative Officer (Fire/EMS)
  • Heartsaver First Aid/CPR/AED
Certified Administrative Officer (Fire/EMS)
Certification Does Not Expire
HACC | Harrisburg PA
Heartsaver First Aid/CPR/AED
November 2014 to November 2016
American Heart Association
Certified Help Desk Professional
Certification Does Not Expire
Knowledge Management
A+ Computer Technician
Certification Does Not Expire
Volunteer Service
Director of Membership, Webmaster, Scene Support
June 2013 to Present
Carlisle Fire & Rescue Services | Carlisle, PA
  • I currently maintain the department's website which included a redesign of the site and a move to a Content Management System back-end during the 2nd quarter of 2014.
  • I'm currently the department's photographer. I'm tasked with documenting events and training's the company has and emergency calls which the company is dispatched to (as my schedule allows).
  • I provide my time and talents to fundraising activities including weekly bingo, monthly meat raffles, and the annual summer carnival.
  • I'm currently training to become a driver and operator for apparatus the department utilizes when responding to emergency calls both in the Borough of Carlisle and the mutual aid area’s the department supports.
  • I was the Treasurer for the company from January 2015 to August 2016.. I was tasked to manage the financial books and oversee the day to day management of the income and expenses of the department.
  • I am currently the Director of Membership for the department overseeing the interview process for new volunteers and tracking of the current members activities.
Webmaster and IT Consultant
December 2000 to May 2014
Trindle Spring Lutheran Church | Mechanicsburg, PA
  • Provided IT support ranging from troubleshooting hardware and software issues to replacing and upgrading computer systems.
  • Designed, implemented, and maintained a hybrid wired and wireless network at their location.
  • Designed, Implemented, and maintained their internet presence by way of a fully functioning, interactive website.